Legal

Refund Policy

Last updated: October 26, 2026

By buying a PingZero plan or key, you agree to this Refund Policy. It is part of our Terms of Service.

Before you buy

• Use the free 3-day trial. It shows your own numbers before you pay anything.
• Check that your PC runs Windows 10 or 11 and that your game is supported.
• Questions? Ask us first in Discord or at pingzero.gg@gmail.com.

By buying, you confirm you checked these, and that results depend on your connection and where you live.

Who can get a refund

• Ask within 24 hours of your first paid purchase.
• First purchase only. One refund per person, per PC and per payment method.
• The Day Pass can't be refunded. Use the free trial first.
• Run the Benchmark in the app (normal route vs PingZero) on a supported game and region before you ask. That benchmark is how we check.

How we decide

We look at the app's own numbers for your account: your average ping and worst spikes on your normal route compared with PingZero, to the same game server. If PingZero didn't lower your ping, you get a full refund. Our decision is based on those numbers.

What doesn't count: regions we don't support yet, problems the app says it can't fix (weak Wi-Fi, someone else using your internet, an outage at your internet provider, problems on the game's own servers), or asking without running a benchmark.

When we refund, the plan's time is removed from your account and any keys from that order stop working.

When refunds don't apply

• The Day Pass. It's a one-time 24-hour pass, so it can't be refunded no matter what. Try the free trial first to see your numbers.
• Accounts banned for breaking our Terms of Service, including cracking, leaking or sharing the app or keys.
• Refund abuse, like buying, refunding and buying again on a new account. These are blocked and can lead to a ban.
• Keys bought from anyone other than PingZero.
• Time used after a refund was already given for the same plan.

Renewals and cancelling

• We email you 3 days before your Monthly, 6 Months or Yearly plan renews.
• Cancel any time. You keep your time until the end of the period you paid for.
• Forgot to cancel? Email us within 48 hours of a renewal you didn't use and we'll refund it.

Outages

If PingZero is down on our side for more than 24 hours in a row, contact us and we'll add the lost time to your account, or refund it.

Chargebacks and disputes

Please contact us before you go to your bank. A refund from us is faster than a dispute. If you start a chargeback or payment dispute, we can right away, without notice:

• Remove the time and keys on your account.
• Ban the account and its PC from PingZero and our Discord.
• Block future purchases.

This happens whatever the dispute's result. Using a payment method that isn't yours gets a permanent ban and may be reported.

If you open a dispute, we may send the payment provider proof of your purchase and use: the order, the Account ID entered at checkout, your login and session history (dates, IP addresses and PC), the time you used, and our messages with you.

EU and UK customers

Your plan starts the moment you pay, because the time is added right away. By buying, you ask us to start right away, and you agree that the 14-day cancellation right ends once it has started. This doesn't affect the PingZero Promise above.

How to ask

Email pingzero.gg@gmail.com from the email on your account, or ask in our Discord. Include your Account ID (in the app, under your name or in Settings). Refunds go back to the way you paid, usually within 5 to 10 business days, depending on your bank.

Changes

The newest version of this policy is always on this page. A change never takes away a refund you were already owed.

This policy doesn't take away any rights the law gives you. If any part of it can't be enforced, the rest still applies.